Account Receivable

FINANCIAL RETURNSAscertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel Ensure timely and accurate billing Assist in preparation of correspondence in reference to disputesAssist in calculation of travel agent commission for accruals and checking on travel agent commission detailsReconciles on daily basis the credit card transactions on Opera to the batch register and to investigate any variancesMaintain a filing system for account receivable recordsAssist in balancing daily transfer to city ledger and post, edit and update to accounts receivable systemIn the absence of the Assistant Credit Manager, handle correspondence and queries regarding city ledger accountsAssist in the reconciliation of accounts & respond & resolve account queriesProcess all invoices and statement of accountsEnsure all credit card refund submitted have proper documentation and approval before a refund can be done Assist in preparation of correspondence for disputes and chargebackLiaises closely with the Assistant Credit Manager in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable AgingProvide training to Front Office and Food & Beverage on credit card related mattersPEOPLECommunicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to.Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective 2 way communication.Work better together with the other Finance team member, taking over the duties when he/she is not available. Guest ExperienceBuild and maintain positive relationships with all internal customers and guests in order to exceed their needsTake action to address these needs in order to exceed their expectationsRESPONSIBLE BUSINESSStrict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Credit Card and Accounts Receivable category Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelinesBe aware of duty of care and adhere to occupational, health and safety legislation, policies and proceduresBe familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensiblyInitiate action to correct a hazardous situation and notify supervisors of potential dangersLog security incidents and accidents in accordance with hotel requirementsaCCOUNTABILITYEnsure compliance to the IHG policies, procedures and statutory requirementMaintain accounting controls by preparing and recommending policies and procedures to improve the work flows in accounts departmentCoordinate and administrate in Control Self-Assessment audit Reports directly to and communicates with the Assistant Credit Manager on all matters pertaining to accounting and financial controls. Performs other duties as required FINANCIAL RETURNS Ascertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel Ensure timely and accurate billing Assist in preparation of correspondence in reference to disputesAssist in calculation of travel agent commission for accruals and checking on travel agent commission detailsReconciles on daily basis the credit card transactions on Opera to the batch register and to investigate any variancesMaintain a filing system for account receivable recordsAssist in balancing daily transfer to city ledger and post, edit and update to accounts receivable systemIn the absence of the Assistant Credit Manager, handle correspondence and queries regarding city ledger accountsAssist in the reconciliation of accounts & respond & resolve account queriesProcess all invoices and statement of accountsEnsure all credit card refund submitted have proper documentation and approval before a refund can be done Assist in preparation of correspondence for disputes and chargebackLiaises closely with the Assistant Credit Manager in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable AgingProvide training to Front Office and Food & Beverage on credit card related mattersPEOPLE Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to.Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective 2 way communication.Work better together with the other Finance team member, taking over the duties when he/she is not available. GUEST EXPERIENCEBuild and maintain positive relationships with all internal customers and guests in order to exceed their needsTake action to address these needs in order to exceed their expectationsRESPONSIBLE BUSINESSStrict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Credit Card and Accounts Receivable category Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelinesBe aware of duty of care and adhere to occupational, health and safety legislation, policies and proceduresBe familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensiblyInitiate action to correct a hazardous situation and notify supervisors of potential dangersLog security incidents and accidents in accordance with hotel requirementsaCCOUNTABILITYEnsure compliance to the IHG policies, procedures and statutory requirementMaintain accounting controls by preparing and recommending policies and procedures to improve the work flows in accounts departmentCoordinate and administrate in Control Self-Assessment audit Reports directly to and communicates with the Assistant Credit Manager on all matters pertaining to accounting and financial controls. Performs other duties as required