Area Manager

POSITION OBJECTIVE:As Area Manager you’ll use your people & business skills to create a retail environments that inspires both employees and customers. Through your enthusiastic approach, and commitment to excellence you will drive sales, deliver a superior customer experience, and develop a well trained and motivated team. You will play a key role in Landmark’s continued success which is based on the power of our people who thrive on challenges and growth, passion & compassion, intelligent risks and responsible decisions. Creating exceptional value for all lives we touch.To act as an ambassador, effectively managing the day-to-day operation of the area and its store retail team.Responsible for the overall success driving sales, reinforcing operations, and staff development, as well as overall service and brand integrity for the area.To manage the day to day operational requirements of the area including retail deployment, visual merchandising proposition, facilities management & execution of operating manual.Continually monitor area processes and procedures to ensure best practice standards are in placeManage, supervise and coach area retail team in recruiting, hiring and training of area retail resourcesTo ensure the highest level of customer service is given and measured against set objectivesMaintain daily financial recaps and communicate and educate retail managementManagement & maintenance of key internal & external relationships to drive the success of the areaDrive membership of Shukran & manage data entries within the area.Maximise productivity targetsIdentify internal and external commercial oppurtunitiesProvide regular trading feedback on internal and external trading events and activitiesInstigate operational improvements based in benchmarking and best practices.Manage roll out of new and timebound projects.Understand area dynamics (demographics, consumer behaviour & market)Prepare retail operating plan (new stores, seasonal & events) ensure effective implementationEnsure all store are compliant to company policy on security, risk , cash control, employment, health and safety & brand standards.Build a close working relationship with the area management teams from the four concepts incorporated.A service role model within the area and deliver world class service standardsDrive retail excellence and brand consistency by conducting regular store visits and monitering performance.Instigate monitoring and sharing of stock loss prevention best practices with area retail teamQUALIFICATIONBasic Qualification / Education / Vocational TrainingGraduateEXPERIENCEMinimum Experience3-5 yearsSpecific / Relevant Experience3 years in retail industry handling an geographical area or regionSkills and CapabilitiesGood Knowledge of retail processes and retail industryManagement of P & LResult orientation – confidentTeamwork & collaboration – engaged & understandingCommunication skills – helpful, approachable & respectfulProactiveness and flexibilityReport writing skillsLeadership skillsCoaching and Mentoring skillsCustomer service orientationProficiency in English and local language