غير معلَن
Requirements:Highly customer-focused, enthusiastic, and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner.Strong phone and verbal communication skills along with active listening.Ability to organize and prioritize duties throughout the day.Demonstrated problem-solving skills and willingness to participate in process improvement projectsAttentive, diplomatic, and team player.Being knowledgeable in NPS (Net Promoter Score) is an advantage.Proficient with Microsoft and Google workspace (Word, Excel and PowerPoint, Google forms, Docs and Sheets, etc…)Excellent written and spoken skills in English and Russian.+1 year experience in customer service.Responsibilities:- To assist in the Quality Assurance daily tasks.- To assist in handling Google reviews: To reply and insert new reviews into CRM.- To assist in collecting and recording clients’ feedback through direct calls and online NPS surveys.- To assist in DXBinteract WhatsApp Support/Emails and Training requests.- To assist in creating and implementing and analyzing new QA projects.