Brownie Point Cakes and Confectioners
i. Conducting day-to-day sales & operational activities involving selling items at the counter, handle walk-in customers, phone calls, manage online orders via Zomato, Whatsapp, website, etc.ii. Packing, Billing, Order taking, Attending phone calls, writing greetings on Cakes, Delivering customer service, Dispatching deliveries, and performing all the requisite chores of the shopiii. Accepting Orders for Customized cakes for parties and events. Should posses strong attention to detail and interpersonal skills to be able to up-sell and successfully convert enquiries to confirmed orders.iv. Other operational aspects of the role include cashiering, inventory, receiving material from suppliers, daily reporting, cleaning, coordinating with Kitchen for production of orders and maintain a full counter display. Basically, all Front of house operations of the retail shopv. Candidate should have a minimum 3-years of prior experience of working in a food outlet or restaurant or café or cake shopvi. Candidate should have excellent communication skills in English language (spoken & written) and should be able to draft professional emails, and have knowledge of MS Office tools like Excel, Word and Outlookvii. Should have a pleasing, friendly and approachable personality with very high levels of customer service skillsviii. Should be able to multi-task and work under pressure with minimum super-vision and high levels of integrity, sincerity and commitmentix. Should be willing go the extra mile to provide excellent customer services, be patient and tolerant with customers and be a flexible team playerx. Should Possess a positive and can-do attitude and be willing to work additional hours during busy days, weekends and festive daysxi. Should be willing to adopt company policies and procedures, and suggest and innovate new best practices