Customer Service Representative

وظائف خدمة عملاء /
  • وظائف خدمة عملاء /
  • Saudi Arabia

Responsibilities: Capture and digitize information as part of a processAct as a first point of contact for customersManage customer expectations, interact and display professionalism at all times.Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achievedManage challenging situations displaying professionalism at all timesWork as part of a team and also work independently, managing your time appropriately, working efficiently at all timesManage incoming service complaints in line with procedure, ensuring escalated action to the reporting Manager is taken where a service complaint is received.RequirementsBachelor degree in any related field. Proven customer support experience or experience as a Client Service Representative.Strong phone contact handling skills and active listening.Strong communication and time management skills.Customer satisfaction-oriented.

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