Hale Education Group
Do you want to join a fast growing small company that has helped positively impact young people’s lives?Do you want to live in one of the world’s most dynamic and cosmopolitan international cities, live tax-free andenjoy generous benefits?Are you passionate about providing extraordinary customer experience?The purpose of this position is to interact with our guests and ensure that you are delivering exceptional clerical, administrative, and customer service skills at all times.You will join a company with an excellent reputation in the Gulf region in US admissions counseling and will work with a team of counselors with whom you share responsibility for guiding students through the complicated maze of US college admissions. You will be asked to attend events as a representative of Hale Education Group, meet with parents and prospects, and monitor and manage the admissions processes._____________________________________________________________________________________ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Service Specialist’s responsibilities include:● Excellent communication skills.● The ability to manage various deadlines.● Addressing inquiries and resolving complaints, generally providing a higher level of customer support on aspecific service.● Interacting with customers via telephone, email, online communication, or in person to provide assistanceand information on requested services.● Ensuring that appropriate actions are taken to guarantee customers’ satisfaction.● Maintaining accounts and records of client interactions with details of inquiries, feedback, or comments.● Using knowledge of a specific service or other assigned area of expertise to answer inquiries or to forwardto the appropriate personnel.● Answer incoming calls and assist with confirmations, and other scheduling duties.● Providing data management, ensuring all systems are updated consistently, and customer information isupdated accurately.● These duties are included as above, but not limited to.QUALIFICATIONSRequired Qualifications:● High school diploma.● Customer service experience required.● Front office experience in hospitality required.● Must be fluent in written and spoken English.● Strong attention to detail, time management and organizational skills.● Team player.LOGISTICSSalary:● Negotiable depending upon experience.Employment and Working Hours:● 48 hours per business week or 8 hours per dayBenefits:● Annual flight ticket to home destination● 22 working days of paid vacation per year.● All government-private sector holidays are off.● Health insurance, residence visa, and Emirates ID paid at company expense