Fraud analysts are responsible for monitoring financial transactions. They analyze the data to identify any fraudulent and suspicious activities within an organization. Their duties may include keeping the confidentiality of any collected information, resolving customers’ problems, and maintaining fraud analysis models to enhance the effectiveness and efficiency of company systems. Fraud analysts are also expected to provide recommendations for anti-fraud processes and new software tools to improve fraud detection and prevention.Monitor real time queues and identify high risk transactions within the business portfolio. Resolve queued transactions within the service level agreements to reduce potential revenue losses and determine if the reviewed transactions are fraudulent or legitimate.Perform manual fraud review in order to detect fraudulent transactions.Conduct follow-up research on fraudulent transactions.Conduct extensive research to validate purchases.Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Identify fraudulent transactions and act on them based on research findings. Monitor constantly customers and merchants transactional records to identify unauthorized transactions and fraudulent accounts. Determine existing fraud trends by analyzing accounts and transaction patterns. Ensure confidentiality of all information collected during investigation. Resolve customer issues within the scope of existing service level agreements. Assist in maintaining basic ecommerce duties including chargeback handling and review.Interact with multiple parties to validate information and to confirm or cancel authorizations and payment requests. Maintain fraud analysis models to improve efficiency and effectiveness of company systems. Recommend anti-fraud processes for changing transaction patterns and trends. Develop and maintain processes to mitigate fraud losses with a focus on client experience.Generate suspicious activity reports and risk management reports for Managers.Perform data analysis and collaborate on rule recommendations.Provide support, direction, and knowledge to the customer service team regarding processes, products, procedures, and general knowledge.RequirementsBachelor’s degree in Business, Risk Management, or related field preferred.2 years’ minimum experience with expertise in eCommerce and payments.Prior Experience in Fraud Monitoring and Managing Chargeback.Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.Must possess exceptional problem-solving, analytical, and research skills.Able to make independent choices and recommendations without immediate direction or supervision.Can be flexible to work weekends, holidays and/or extended hours as needed.Solid understanding of analytics and proficiency in report writing software.Excellent research skills.Excellent verbal and written communication skills.Must have understanding of technical and financial aspects of the eCommerce and the payment industry.Must be able to work under pressure independently and as part of a team.Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus.Experience with Metabase, Tableau, PowerBI, or other visualization tools is a plus.
Fraud Analyst | Riyadh
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