Help Desk Specialist

(Help Desk Specialist)JubailExperience/ looking for 10 Years and above. Diploma (Computer Engineering / Computer Science / Networking/IT)Working on Female data center. Technician for PCs & printers. Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresProven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedplease add my profile for extra positionshttps://www.linkedin.com/in/mohammed-alibrahim1/You may properly apply for multiple positions separately if they match your experience and education by visiting my LinkedIn profile to see the open positions.