Information Technology Support Manager

Become a Zider Tech member and join this amazing company that is on top of the e-commerce game! Join a company that is not only growing but having fun while doing it. We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online or grow their offline businesses even more by having an online presence.Job responsibilities:Represent and drive the internal technologyBuild and lead a distributed IT team technicians across Saudi Arabia and EgyptBe available on-site as often as possible for inquiries related to team members in the HQGather coworker requirements, find optimal solutions, and drive their implementationCommunicate effectively with stakeholders, suppliers, contractors, etc..Drive automation within IT processes, including hands-on workInventory management and budgetingEnhance processes and documentation with an eye on securityEnsure the availability, security and confidentiality of IT systemsBuild policies and procedures that drive IT supportDesign, build and implement a centralise tool to track all IT support requirements (currently we have JIRA Service Management)How will you do it?You will be working side by side with the current CTO and Head of Technology Operations to ensure that you have the right guidance to your day to day tasks. This is critical to ensure your success! And don’t forget your success is our success! You will have to take the lead and have the proactiveness and energy required for this role. A person that is tranquil is not going to be a person that will help as here in Zid we drive through energy! So, roll your sleeves and start doing from day 1! You will have some tools that have already been implemented that you will take ownership and you will use and improve on a daily basis, others will need to be created from scratch and this is what you will bring to the table too, your knowledge on best practices and also your connections to allow to improve our purchasing operational efficiency as well as Zid’s maturing in IT management. When you will work? We are a full flexible and full remote. It means that you decide when, however, it is important that you have your calendar updated. Remember full flexible does not mean that you never talk to people. Your work will require to work with people and be aligned with them! We know we are a Saudi company, your role will either be based in Saudi Arabia, were most of our people are based. This might change in the future but we are looking for a Saudi Riyadh based person.Ohh and yes, you will have 21 days of Holidays to enjoy and other benefits too! Where would you work?Most of your time will be at Riyadh offices, however, this could change in the future. Requirements:Bachelor’s degree in a technical field, or equivalent practical experienceAt least 2 years of hands-on IT management experienceAbility to gather coworker and company requirements and build a compelling vision for the internal ITAbility to manage stakeholders across multiple teams and drive parties with conflicting priorities to a decisionKnowledge in managing SaaS apps such as Google Workspace, Slack, Notion, 1Password as well as AWS and on-premise infrastructure. Further technologies we use include Genesis, Jira Cloud, VMWare, Linux.You know your way around MacOS or Windows, with the ability to fill in gaps in knowledge where needed.Fluent in English (Arabic is a plus in particular for supplier conversations)