غير معلَن
To provide a professional first level IT technical support for the customer .•Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.•Provide updates as needed to the customer in order to meet performance objectives.•To perform technical escalations in line with company procedure.•To monitor systems, customer network security and products, and deal with alerts and events as appropriate.•Document all troubleshooting and a case management actions via service now•To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.Good communication skills in English Microsoft certification is a plus Experience in windows OS and Windows server OS UAE experience is a plus Skills