Managed Services Director

وظائف تكنولوجيا المعلومات IT /
  • وظائف تكنولوجيا المعلومات IT /
  • Saudi Arabia

Job summaryThe Director of Managed Services will manage the IT and business operation for TETCO Customers, the Director should – utilize industry best practices for very high standard deliverables and services excellence. Promotes customer satisfaction within team, prevents customer dissatisfaction issues from occurring, and take actions up on any satisfaction issues that arise. Builds positive working relationships with all members of the Tetco team. Leverages experience and knowledge through information sharing. Take decisions related to management or technical subjects such as IT infrastructure, technical support, Networking, cyber security, managed services. Effective at establishing overall goals and developing action plans to achieve results, has a keen sense of what, when and how to communicate information to management, peers and team on actions taken and possible solutions. Provides direction and leadership to the team and peers based upon organization vision and strategic direction. Strives to make continuous improvements to key processes, seeks to meet business objectives while contributing to the overall success of the department/organization. Holds people accountable to meet organization goals, meets goals set for Performance Management Initiative, motivates and recognizes individuals within team.Responsibilities also include resource and business management to annual plan of record and, in conjunction with, other sections in Tetco, Onsite Delivery, and direct line organization, ensures Customer Satisfaction with support/services delivered by Tetco.Job specificationEducation levelBachelor’s Degree in Information Technology, Computer Science, Computer Engineering or any other related field.Years of ExperienceMinimum 12 years in a related field, of which at least 5 in a managerial positionProfessional CertificationsCertified Data Centre Management Professional (CDCMP®) Certified Information Security Manager (CISM)IT service management (ITSM)

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