غير معلَن
Job descriptionOperations Manager is a key strategic position within MC Disability Support Services that will be responsible to grow and develop values to deliver outstanding client service to achieve growth targets. You will lead the growth, development and be an integral member of the Team that will provide strategic and operational expertise.KEY RESPONSIBILITIES:Service DeliveryThe Operational Manager must:-Ensure high quality services are delivered to client’s needs and goals.-Develop and maintain positive relationships with clients.-Provide leadership and supervision that promote a respectful work environment, maintain client focus, model MCDSS values and positive team interactions.-Develop and maintain operational and administrative systems to support effective management of high-quality service delivery.-Ensure feedback from clients, recommend, and implement changes to services as appropriate.-Undertake reviews and audits of services.-Expand MCDSS’s client portfolio; source and match new clients-Keep abreast of changes-Liaise with relevant organizations to gather insights into market developments and competitor activity.-Develop and implement business development plans to increase MCDSS brand awareness and client preference for MCDSS various services.-Be proactive with stakeholder engagement; develop and maintain positive relationships with individuals and government agencies.-Influence client preference by maintaining positive relationships with prospective clients.-Respond to client needs to develop service proposals and quotations that are client focussed and ‘fit for purpose’.-Promote and build strategic alliances to enhance the organization’s reputation.-Identify and develop opportunities to position MCDSS as a leading service provider in a competitive market.Maximise outcomes through effective supervision and staff development.Selection Criteria:1. Demonstrated business acumen and experience in scaling a segment of a business.2. Established network within the disabilities industry and related agencies.3. Proven experience of successful leading and managing of services and programs.4. Sound understanding of service delivery in the disability sector, legislative requirements and of key issues operating.5. Demonstrated leadership, mentoring and coaching skills.6. Superior interpersonal and communications skills and highly developed written skills and the ability to form positive working relationships.7. Highly proficient in cloud-based computing and client record management systems.8. Relevant qualification in the sectorAttributes· Resilience· Commerciality· Collaboration· Honesty· Values driven· Service driven· LeadershipEducation:Bachelor’s (PreferredExperience:5 years (Preferred)Job Type: Full-time