About UsLivspace is the world’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home.Since its inception in 2015, Livspace has successfully organized a fragmented industry by bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of over 50,000 satisfied customers and more than 2,000 interior designers.Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. Livspace is now expanding into the Middle East in a strategic JV with the retail conglomerate AlSulaiman Group (ASG), IKEAs operating partner in the region. This maiden joint venture, built on top of the home improvement industry’s only technology platform, digital supply chain and most trusted managed-marketplace, combined with the strong legacy of AlSulaiman Group will aid the brand in delivering world-class home interior and renovation solutions across the region. For more information, please visit: https://www.livspace.com/Our Work CultureWe believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As a part of this dynamic team, you will have a chance to learn new skills, build your competence, be at the helm of an innovative tech startup, and problem-solve on how to better the home interiors experience. If you enjoy a good challenge and believe in getting things done, this is the right place for you. We currently employ over 4.000 talented and passionate individuals, who all espouse the brand’s philosophy of good design for all. Our Core ValuesDream Big & BelieveBe Action-biased and Disciplined: Get Things Done in a Predictable mannerTake OwnershipHave an Infectious EnergyInnovate & Solve ProblemsCustomer CentricityHave a Tiny EgoRoleAs a Pre Sales Lead, you will play a fundamental role in achieving our ambitious customer acquisition, growth and customer experience objectives. You will bring in strong team management skills combined with a solid target oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team. The ideal candidate for this role will bring strong relationship management combined with solid problem solving skills and a target oriented mindset. We serve homeowners looking to get their home interiors done – almost always a big decision with several parameters to work with. As a Lead, you will also be responsible for the team meeting its goals while continuously leading and developing the team members. You will set up best practice processes, enhance the overall experience we give to customers and drive targets for the team. Key Responsibilities People Management: To ensure that all cohorts meet/exceed targets provided to the team. Track the performance of the team and guide them consistently to meet business objectives. Activities involved are: Conduct daily team huddles Share previous days performance Discuss strategies & goals for the day Monitor productivity & output metrics Monthly skip level 1:1s Ensure team is motivated & encouraged at all times Track & analyze performance trends Resource planning & forecasting Monthly OKR reviews and variable inputs Coordination with the team on monthly roster & resource planning Work closely with the training team to ensure newbies are brought up through their learning curve Own Shrinkage & Attrition goals of the team Annual Performance Appraisals of the teamPerformance Management: Periodic reviews with the subordinate teams and upward reviews to be done: Present daily performance progress Manage Governance reports and present to the management Manage weekly city-wise target vs achieved report Monthly / Quarterly performance reviews with the TLs Process Management: Conduct periodic checks on all the process related metrics & ratios, in order to increase conversion and churn out better results. Activities involved: Monitor daily/weekly/monthly lead volume trends Get insights on lead funnel performance Measure & analyze lead dispositions Ensure funnel ratios are met and grown City wise insights on what’s working and what needs to improve Work closely with the Quality team to achieve QA targets Coordinate & work closely with the Sales team in order to use the feedback and make appropriate corrections if needed keeping customerʼs interest in mind Take up new initiatives to benefit the team & process. Report any issues related to systems / processes to the concerned stakeholders. Desired ProfileBachelor’s Degree required (Master’s Degree preferred) or equivalent combination of education, training, and experience5+yrs of experience in business development and sales Proven pre-sales (tele-sales) / relationship management experience Track record of overachieving targets Strong people management experience in an outbound / telesales functionExperience in driving performance & productivity metrics Experience working with Salesforce.com, Hubsot, dialers Excellent Arabic verbal and written communications skills Strong analytical and presentation skills Ability to multitask, prioritize, and manage time effectively
Presales Lead
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