Role PurposeThe purpose of the role is to manage delivery of a projectdriving operations and delivery governance, ensuring right talent supplychain to optimize customer satisfaction and cost of deliveryDoDelivery ManagementEnsure seamless delivery of the projects Deploy optimum project delivery structure post transition/ migrationphase by evaluating the budget, costs, risks and staffing requirementCreate quarterly project charter with well-defined weekly projecttrajectory as per the project specifications & requirements andensure 100% adherence in terms of schedule, quality, efforts and costsEnsure 100% compliance to Project SLA’s, information securityprotocols and etc (all customer’s contractual obligations)Monitor and take appropriate actions on internal and external auditfindings to ensure no major non-compliance/ deviation from the SLALiaise between customer and internal technical delivery team todrive project health by adhering to organizational norms of projectmetricsDrive various project related audits like quality, customer, ISO etcand ensure zero non-complianceConduct periodic cadence with the quality team to take proactivemeasures to resolves issues/ possible escalationsConducts periodic cadence with Workforce Management Group (WMG) toensure 100% fulfillment as per the program/ project requirementRegularly audit quality (QA) status of delivery and engage QA teamto ensure adherence to Quality Assurance standards and processesMaintain project structure in Confluence & SAP in line withprevailing business requirements and normsEnsure expected ramp down (ERD) compliance as committed in MSAClient Relationship ManagementEngage with client to deploy opportunities to deploy multiplesolutions within/ across SLs to create a stronger value proposition forclientsConduct regular customer connects (meetings/ visits/ video-conference) and participate in Management Review Meetings (MRM) withclient management/engagement managers to understand customer’scurrent and future needs and seek feedback to improve deliverymethodology/ timelines/ resource allocationIdentify and close early warnings on a project to avoid any customerescalationsPlan and conduct Quarterly Business Reviews (QBR) along withDM’s/ ADH with the client management/ leadership team to driveimprovement actions and mine for a new portfolio/ opportunity within theaccountDesign and monitor project performance dashboards/ reports with theclients periodicallyDelivery governance across the projectCreate weekly/ monthly/ quarterly MIS and reports to monitor andtrack overall projectConduct periodic reviews with the delivery team on operational,quality and fulfillment parameters and new idea generation & itsimplementation on existing projectsIdentify and resolve potential risks or early warning signs onproject delivery to drive for ZERO surprise escalations and eliminateany revenue leakageEscalate any deviations from the project charter to the deliverymanagers in terms of schedule, effort, cost, infrastructure from theproject charter and minimize process exceptions and such deviations fromthe actual project planReview and monitor revenue allocations/ realization to avoid OBrevenue leakageProvide inputs to delivery leadership team on overall deliveryperformance parameters (project heath, utilization, realization etc) atproject/ program level during reviews highlighting any critical projectescalations and potential risksOperational ExcellenceAutomation FocusPerform pareto analysis as per the no. of incidents received andaccordingly identify automation opportunities and drive value addsacross the projectDeploy next generation hyper automation and crowdsourcinginitiatives in coordination with Holmes RO team to enhance productivity,quality and speed of deliveryInteract and engage with tools team to bring in new tools in theproject to automate certain pointers/ elimination of any noise in theprojectInnovation FocusBrainstorm with the team to identify improvement opportunities andinitiatives to further improve quality, delivery speed and productivityparametersDrive value adds and BVMs; ensure management showcases them tocustomer in MRM & QBR to drive growthPlan and conduct periodic idea campaigns to generate new solutionsto the problems/ define better ways of workingDrive and deploy Knowledge Management and sharing Contribute in internal knowledge sharing initiatives at Wipro bydriving internal training sessions, best practices, learnings, valueadds and BVMs and deploys best practices in various projects within ownaccountDeploy the Wipro’s knowledge management portal across theaccount and monitor & track trainingsCapability Development and Talent Pipeline CreationDemand forecasting in line with business requirements Anticipate attrition and ensure right talent supply chain to deliverthe projectSpearhead quarterly demand forecasting and resource planning alignedto project requirementsCreate and deploy a workplan to fulfil the required demand from allthe talent channels including external (lateral, contractors etc) hiringin coordination with WMG/ CWMG and Talent Acquisition teamAnticipate new skills/ upcoming technologies required to deliver theproject and ensure the team is trained or right talent is inducted intothe project as per the skill requirementsDrive 100% compliance on trainings and upskilling requirementsPrioritize and identify essential and upcoming technical skillsrequired across programs/ projects to facilitate and drive right supplychainDrive towards 100% mandatory training compliance for the targetpopulation within an accountPlan and drive rotations for seed positions and ensure replacementplan to be arrived ahead of rotationsQuarterly connect with critical talent to understand their careeraspirations and create their learning maps along with project managersand HRBPFresher engagement programEnsure a stable arrangement and assimilation of rookie withinaccounts in coordination with competency group team (classroomtrainings/ e-learning, certifications, on the job training etc)Team ManagementResourcingForecast talent requirements as per the current and future businessneedsHire adequate and right resources for the teamTalent ManagementEnsure adequate onboarding and training for the team members toenhance capability & effectivenessBuild an internal talent pool and ensure their career progressionwithin the organizationManage team attritionDrive diversity in leadership positionsPerformance ManagementSet goals for the team, conduct timely performance reviews andprovide constructive feedback to own direct reportsEnsure that the Performance Nxt is followed for the entire teamEmployee Satisfaction and EngagementLead and drive engagement initiatives for the teamTrack team satisfaction scores and identify initiatives to buildengagement within the teamFacilitate rewards and recognition to acknowledge the highperformers in the teamStakeholder Interaction Stakeholder TypeStakeholder IdentificationPurpose of InteractionInternalDM/ Program ManagerDelivery strategy and governanceTransition teamTo ensure smooth project handover to the delivery teamHolmes RO and Tools teamAutomation initiatives within an accountBU Quality Team/ Central Quality TeamTo deploy central quality policy and frameworkLegal and ComplianceFor contract managementCWMG, WMGFor fulfilment and demand forecastingGlobal Talent Acquisition, Global Campus HeadFor recruitment and campus hiringTalent Transformation Team, Competency GroupTo deliver specific trainings, certification programmesGIMSFor visa processing/ stampingInternal audit teamAudit of various accounts as per complianceHRBPTo drive HR engagement activities and resolve people relatedissuesFinance team (BU/ SL)For COD calculation, payment/ invoice managementProcurement teamFor contract management (MSA and SOW)IMG teamTo fulfil logistics requirementFMG teamTo fulfil ODC infrastructure/ IT requirementsTSG groupFor recovery and containing the escalationsExternalCustomersTo drive business growth and relationship managementVendors/ Partners/ OEM’s/ Contract ManufacturersFor resourcing/ contracting, trainings, technology platforms,equipments etc DisplayLists the competencies required to perform this role effectively:Functional Competencies/ SkillDomain/Industry Knowledge – Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry – CompetentSystems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment – CompetentLeveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization – CompetentProgram Management – Execute projects with end-outcome andprocess focus, along with understanding of delivery processes and itsgovernance – ExpertSolution Focus – Apply design thinking to bring about new andnovel solutions or changes in processes, products or the way business isconducted – CompetentTechnical knowledge – knowledge of new upcoming skills in themarket as per the future trends and bring in to Wipro for itsdeployment/ training the team – Expert Competency LevelsFoundationKnowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.CompetentConsistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.ExpertApplies the competency in all situations and is serves as a guide toothers as well.MasterCoaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization. Behavioral Competencies Client centricityProblem solving and decision makingExecution excellence and passion for resultsChange agilityPassion for resultsNurturing peopleExecutive presenceCollaborative workingDeliverNo.Performance ParameterMeasureDelivery Management – Client satisfactionPCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse %satisfied (top 2 box), Zero surprise delivery escalation from thecustomer, adherence to project charterDelivery Management – operational efficiencyContractual adherence %, Quality index, Utilization %, cost ofdelivery target, overdue indent, 100% SLA compliance, PEI % target, 100%usage of click to bill, % SAP loss for T&M projectsDelivery Management – FinancialsRevenue target achievement, Operating margin %, leakage from OB torevenue, revenue per employee, CR realization target, process exceptionsto be minimized, bench cost % of total cost, underrun % target for FPPprojects, effort saving through NG-1, NG-2 initiativesCapability Building% attrition, critical talent attrition%, % trained on new age skills,% of team trained in necessary behavioural skills, diversity ratio, %localization targets by market, billable rookie ratio, rookie/NJNBassimilation TATs, offshore mixTeam ManagementTeam attrition %, Employee satisfaction scoreOver 10+ years of experience and at least 5 years of Project/Program management in Oracle Applications ERPShould have Exp. in at least three End to End ERP Implementation onsite Project management Experience.Requires strong IT background, excellent communication skills and strong presentation skillsShould well be aware about OUM and AIM project methodologyPMP certification is advantage.Should have excellent client facing skills.Estimation & planning and review with the customer’s senior leaders and managersEnsuring Excellent people Management skillsStake-holder Management including liaison with Customer Leadership Team with strategic mindset for growthLead a collaborative environment where both customer and Wipro team are working on same project.Tracking & Control of project activities & status reportingIdentifying issues & risks, work with team in mitigation/actionIdentifying issues & risks, work with team in mitigation/action plans and implementing resolution proactively.
Project Manager
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