Quality Assurance Specialist

KEY ACCOUNTABILITIES & ACTIVITIESQuality Management System and Quality Control:Review internal Quality Management Systems (QMS) versus adopted international standards, identify variations, and propose required amendments to ensure alignment of internal quality processes with SPC’s adopted standardsAmend QMS activities, processes and documents to cater for identified variations and embed proposed required amendments to SPC’s QC activitiesEnsure communication of and adherence to approved amendments across SPC functionsQuality Inspection, Testing, and Corrective-Preventative Operations:Review inspection’s international standards to ensure adoption of standards during inspection processes on a semi-annual basisAmend inspection and testing processes and relevant documents for Quality Manager’s review and approvalEnsure the communication of and training of the quality team on quality inspection and testing amendments to ensure their understanding and application of the approved practices at SPCReview and validate rejection notes issued by Quality Inspectors, discuss identified issues with Engineering team, and issue final actions to the concerned departmentsEnsure rejected and conceded material and products are not released until proper justifications and approvals are received from Quality and Production ManagersCreate corrective-preventative action plans and ensure its application through following up with the concerned parties across SPCReview and validate Reject Notes and Management Review Meeting (MRM) findings post-survey in order to conduct root-cause analysis, and present recommendations to reduce future production rejectionsWarranty Cases:Address received warranty case claims and assign quality team members or address warranty cases through customer site visits to review and assess the case thoroughly and identify required next stepsPrepare customer complaint documents including root-cause analysis and corrective-preventative actions to avoid recurrence of identified issuesEnsure communication of prepared reports and documents to the Production Manager for review, validation and co-approvalNegotiate, discuss and agree on warranty case acceptance or rejection with Production Manager and escalate no consensus cases to the General Manager for his review and resolution Customer Satisfaction Surveys and Supplier Evaluations:Ensure the creation of customer engagement survey annually, gain the consensus of department managers, and present to the General Manager for approvalCommunicate with After Sales Manager to identify best-fit survey type (e.g. electronic, written) and communication methods to solicit the required customer feedbackFollow up with After Sales Manager to collect, collate, report, and analyze received customer satisfaction survey resultsCreate supplier evaluation documents and scorecards on an annual basis, and discuss with Purchasing team to identify and agree on recommendations and required action plansPrepare and present at the Management Review Meeting (MRM) recommendations based on the analysis of customer engagement survey, and suppliers’ evaluation scores and agreed action plansPrepare and communicate supplier scores to Purchasing Manager to block suppliers through FinancePolicies, Processes and Procedures:Ensure the control of all procedures and documents through the document control processes to enable tracking and reference of amendmentsReview and approve prepared forms and documents to ensure issuing control numbers and dates as per set and agreed policiesEnsure the distribution of approved documents and forms throughout SPC’s functions and the removal of all old documents in alignment with department managersImplement approved Quality’s policies, processes, procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled mannerContribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvementSupport in monitoring day-to-day activities to ensure compliance with stipulated policies and proceduresSafety, Health and Environment:Comply with all relevant safety, health and environmental management policies, procedures and controls to ensure a healthy and safe work environmentParticipate in incident and accident investigations as required in line with agreed safety, health and environment policies, procedures and controlsReport on changes within SPC that impact relevant safety, health and environmental management policies, procedures and controls Knowledge and Experience4 years of experience in QualityPrevious Quality Control and Quality Assurance experience and knowledge is requiredPrevious Internal Auditing experience is preferredPrevious Lean Manufacturing knowledge and experience is preferred  Education and Certifications A bachelor’s degree in Industrial Engineering, Mechanical Engineering or equivalent is requiredA certificate in ISO14001 (Safety) and ISO18001 (Environment) or equivalent is required