Retail Operations Manager KSA

·      Retail operations manager KSA  ·      Manage multiple stores across Saudi Arabia ·      Managing and motivating sales teams ·      Oversee recruitment of store managers and store retail staff ·      Ensure all store staff are trained as per company guidelines·      Maintain store staff appraisals and conduct yearly appraisals ·      Ensuring stores hit sales targets and maximize profits ·      Ensuring that customer service at the focus of all stores and all employees·      Resolving customer complaints·      Implementation of customer loyalty program·      Marketing and promotions of all stores·      Extensive experience in sales and promotional activities across the country ·      Understanding of all legal requirements to carry out sales and promotions across all the relevant government ministries·      Setup promotional displays and materials across all stores·      Ensure Visual merchandising standards are implemented as per the VM guidelines of the company  ·      Store appearance from VM, cleanliness, storerooms, changing rooms should be a top priority ·      Make sure cameras, music, and anything IT related are always working ·      Ensure store targets are set in time, ad targets are met across all stores·      Communicate with all mall management offices to take part in marketing activities ·      Make sure new store openings take place on time ·      Work on operating manuals, to adhere to company SOP’s and KPI’s and make sure these are met- Store operations, Visual merchandising ·      Inventory management- Work closely with warehouse manager to ensure new products are delivered to store in a timely manner·      Inventory management- Ensure each store has enough stock to hit targets·      Inventory Management- Work with the inventory management team to ensure that store stock takes are conducted on time and reports submitted to head office on time·      Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and being aware of all upcoming new retail destinations.·      Sharing monthly competitor analysis