1. Serves customers by providing service information and resolving service problems.2. Attracts potential customers by answering service questions and suggesting information about other products and services.3. Opens customer accounts by recording account information.4. Maintains customer records by updating account information.5. Resolves service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.6. Recommends potential services to management by collecting customer information and analyzing customer needs.7. Prepares service reports by collecting and analyzing customer information.8. Contributes to team effort by accomplishing related results as needed.