Store Operations Supervisor – Level Shoes KSA

وظائف مدير محل /

Who we areWe are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.What You’ll Be DoingUndertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolutionDrive the adoption of all processes and procedures in the storesIdentify areas of continuous improvement to adapt our SOP and store proceduresEnsure timely escalation of problems as and when neededActs as the first line of support for the storesConduct store visits and formulate action plans based on the issues identifiedAnalyze the RSO platform, identify with the store managers all areas of improvement, and recommend action plansDrive the execution of defined action plans and escalate when necessarySupport physical and digital initiatives impacting store operationsSupport the adoption of new processes and technologyEnsure compliance, and adherence to store projects checklistsInvestigate the cause of delayed incidents or Acts and arrange to follow up with service providers – ensuring there is escalation if necessaryEnsure new joiners are trained and refresher training is undertaken regularlySupport store managers and area managers in the assessment of needs for technical training in store operationsMeasure the level of knowledge and adoption of SOPs and system-related procedures by teams and identify gaps during store visitsAssist store managers and area managers in identifying gaps in technical pieces of training related to store operations, especially system-related procedures, and recommend trainingEscalate to Regional Training Operations any new training needs requiredCarry out tactical training when needed in a timely mannerDrive efficiency by collaborating with service providersConduct quarterly reviews with Area Managers on store operations performanceConduct quarterly reviews with service providers on service quality and SLAsWhat You’ll Need To SucceedAbility to deal with various stakeholders, both internal and external English & Arabic spoken past experience in retail, Hospitality and warehouse sectors are preferred understanding of omnichannel Ability to manage stock and merchandise Background in logistics and operations What We Can Offer YouWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here

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