West to West Kitchen
Job DescriptionThe food we create and the service we provide reflects our upbringing and roots. As such, we feel our business is an extension of our family and we are looking for a vibrant, enthusiastic and genuine person to represent our family, as a supervisor, in our grab ‘n’ go restaurant. What Will You Do?As a supervisor you will complete the role of a team member: • Whether it is on the phone, via message or in person, you will set the tone for every guest experience – welcome each guest with a friendly greeting and a smile and take their food order.• Create and nurture a fun and positive work environment. • Prepare and serve mouth-watering food. • Handle cash and card payments.• Liaise with food delivery companies. • Liaise with suppliers • Conduct daily paperwork (e.g. – inventory, cashing up etc).• Uphold our high sanitation and safety standards. • Complete individual roles designed to develop and improve a specific aspect of the business. In addition to your team member duties, as a supervisor you will complete the following roles:• Work in a Collaborative Manner – To support and work collaboratively with your fellow supervisor to achieve business goals. • Motivate and Mentor – lead, coach and encourage your team to be the best they can be. • Model, Instill and Maintain High Standards – complete monthly, weekly and daily standard checks; constantly identify challenges that inhibit the business and individuals from developing and present practical solutions to these challenges • Create and Nurture Culture – develop, encourage and model a fun, positive, family-style work environment. • Drive Culinary Excellence and Guest Experience – make sure every guest’s culinary experience is amazing by overseeing food preparation, obtaining feedback from guests and ensuring ADAFSA health and safety guidelines are rigorously adhered to.• Lead and Inspire Effective Operational Practice – record and organise daily finances; collate ingredient prices to be updated on a central spreadsheet; carry out inventory purchases; facilitate the food delivery process; manage and organise the team rota.• Practice Clear and Accurate Communication – liaise and communicate with the WtoW management team, suppliers, delivery companies, government departments and other outside agencies. Whilst the aforementioned will be the main activities a WtoW supervisor conducts on a daily basis, tasks may not be restricted to this list.